Frequently Asked Questions
Everything you need to know about shopping with Polhill
What are your standard delivery times and costs?
We offer standard shipping within 3-5 business days for a flat rate of $5.99, while orders over $75 qualify for free shipping. Expedited shipping options are also available at checkout.
What is your return and exchange policy?
You can return or exchange any unused items in their original packaging within 30 days of purchase. Simply visit our returns portal to generate a prepaid shipping label.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your delivery progress in real-time.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer a warranty on your products?
Yes, all Polhill products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please contact our support team with your order number.
Can I modify or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer service team via live chat.